Shipping policy

Shipping & Delivery Policy

Last updated: September 10, 2026

Thank you for shopping with NOVAHOME. This policy explains where we ship, how orders are processed, what delivery service includes, and what customers should do when a shipment arrives.

Shipping area

We currently ship eligible products only to street addresses in the contiguous United States (the lower 48 states and Washington, D.C.).

We do not ship to:

Alaska or Hawaii;
Puerto Rico or other U.S. territories;
American Samoa, Guam, the Northern Mariana Islands, or the U.S. Virgin Islands;
P.O. boxes;
APO, FPO, or DPO addresses; or
international destinations.

Delivery availability is determined by the destination ZIP code and the shipping options shown at checkout. Some remote or restricted ZIP codes may be unavailable even within the contiguous United States.

Order processing

Orders are generally processed within 1–3 business days after payment and order verification. Processing time is separate from transportation time.

Orders placed on weekends or carrier/warehouse holidays begin processing on the next business day. During peak periods, processing may require an additional 1–2 business days.

If we cannot ship within the time stated for your order, we will notify you and provide the option to accept the revised shipment date or cancel the unshipped item for a full refund.

Estimated transportation time

Large or oversized furniture shipped by LTL freight generally requires 7–15 business days in transit after dispatch. A smaller parcel item's estimate, when applicable, will be shown on the product page, at checkout, or in the shipping confirmation.

Processing and transit estimates are not guaranteed delivery dates. Weather, natural disasters, carrier capacity, holidays, road restrictions, remote destinations, and appointment availability may cause delays.

Shipping charges and remote locations

The shipping charge displayed at checkout is the charge for the selected delivery method and eligible destination. If a carrier later determines that an address is inaccessible, outside its service area, or requires a service not included in the checkout rate, NOVAHOME will contact you before arranging that additional service. We will not add a new charge without your agreement. If no workable delivery option is available before shipment, we may cancel and refund the affected item.

Delivery method

Large furniture is normally delivered by LTL freight carrier using curbside delivery. The carrier will place the shipment at a safe, accessible point outside the residence, such as the curb or end of the driveway.

Unless the product page or checkout expressly states otherwise, standard delivery does not include:

delivery inside the home;
front-door, threshold, garage, or room-of-choice placement;
carrying items upstairs or using an elevator;
assembly or installation; or
removal of packaging or old furniture.

Customers should arrange enough help to move heavy cartons from the delivery point. The carrier selects the final safe unloading point based on access and safety conditions.

Delivery appointments and customer availability

For appointment freight, the carrier will usually call or text the phone number supplied with the order. Please provide a valid, reachable phone number and monitor voicemail and messages after shipment.

An adult aged 18 or older must be available at the scheduled time to inspect and accept the shipment. The carrier may require a signature. Missed appointments, an unreachable recipient, unsafe access, or refusal of an undamaged shipment may lead to redelivery, storage, return freight, or other carrier charges. When caused by the customer, these actual charges may be deducted from an approved refund to the extent permitted by law.

Address accuracy and changes

Review the name, street address, unit number, ZIP code, email address, and phone number before submitting the order. Contact support@homefurnovo.com immediately if a correction is needed.

We cannot guarantee an address change or cancellation after fulfillment begins. Carrier address-correction, reconsignment, redelivery, storage, or return charges caused by inaccurate customer information may be charged to the customer to the extent permitted by law. We do not charge the customer for corrections caused by NOVAHOME.

Multiple packages

Some products are packed in multiple cartons. The cartons may have separate tracking numbers and may arrive on different days. A partial carton delivery does not necessarily mean parts are missing. Please review all tracking numbers and allow the remaining cartons to complete their recorded transit before filing a missing-package claim, unless the carrier confirms a loss.

Tracking

Tracking or freight-carrier information will be sent when available. A tracking number may display “Label Created” before the carrier performs its first physical scan. Contact us if tracking shows no physical movement for 7 business days after label creation so we can investigate.

Inspection at delivery

Before signing the delivery receipt:

Count the cartons and compare them with the delivery receipt.
Inspect the outer packaging for holes, crushing, tears, water exposure, opened seals, or missing cartons.
Photograph all sides of the shipment, the shipping label, and any visible damage.
Write specific damage or shortage details on the carrier's delivery receipt before signing. Do not write only “subject to inspection.”
Keep the product and all original packaging until NOVAHOME completes its review.

If the shipment is visibly and severely damaged, contact NOVAHOME from the delivery location when practical. Refuse only the damaged carton or shipment and record the reason on the delivery receipt. Do not refuse a normal, undamaged delivery because of a change of mind.

Damaged, missing, or incorrect deliveries

Report visible shipping damage within 48 hours after delivery so that we can preserve carrier evidence. Report concealed damage, missing parts, incorrect items, or a suspected lost shipment as soon as reasonably possible and no later than 30 calendar days after delivery, or, for an undelivered shipment, within 60 calendar days after shipment.

The 48-hour request is an evidence-preservation requirement and does not eliminate rights that cannot be waived under applicable law. See our Damage, Missing Parts & Delivery Claims Policy for required evidence and available remedies.

Delivery marked complete but not found

Check the delivery area, household members, building staff, and carrier tracking first. Then contact us promptly with your order number. We may ask the carrier for proof of delivery and may require a signed statement or other reasonable documentation before resolving the claim.