Contact Us

We're here to help with product questions, order updates, shipping information, returns, and after-sales support.

Customer Support

Email (preferred for U.S. customers): support@homefurnovo.com

International phone (China): +86 158 0793 9630

Support hours: Daily, 3:00 PM-4:00 AM Pacific Time (through the following morning).

Messages received outside these hours will be reviewed during the next support window.

Business Information

Brand: NOVAHOME
Legal operator: Qianshan County Duoduomai E-Commerce Co., Ltd.
Registered address: Office 373, E-Commerce Entrepreneurship Park, No. 28 Jiuyang Avenue, Hekou Town, Qianshan County, Shangrao, Jiangxi, China
Business registration number: 91361124MADL7Y107C

The registered address above is the legal operator's address in China. It is not a U.S. office, return warehouse, or customer-visit location. Products currently shown as available are fulfilled from U.S.-based inventory, and approved return addresses are provided separately. Contact us before sending any return.

Before You Contact Us

For order questions, include your order number and the email address used at checkout.
For damaged, missing, or incorrect items, include clear photos of the product, packaging, and shipping label.
For product questions, include the product name or page link and the details you would like us to confirm.

Shipping and Returns

Products currently available on our website are fulfilled from inventory located in the United States. Please review our Shipping Policy for processing and delivery information.

Do not send a return to the address on the original shipping label. Return locations may vary. Contact us first and review our Refund Policy; approved requests will receive the correct return instructions and address.