Returns, Refunds & Cancellations Policy

Last updated: September 10, 2026

Order cancellations

You may request cancellation within 24 hours after placing the order by emailing support@homefurnovo.com. A request is not confirmed until NOVAHOME sends written confirmation.

We will try to stop fulfillment, but cancellation is not guaranteed once warehouse processing or shipment has begun. If the order has shipped, the return terms below apply. If NOVAHOME cancels an unshipped order, the affected amount will be refunded to the original payment method.

30-day return window

You may request an authorized return within 30 calendar days after delivery.

To qualify for a customer-remorse return, the item must be:

• in its original condition;
• complete with all parts, accessories, hardware, and manuals;
• in the original packaging suitable for freight transport; and
• accompanied by proof of purchase.

If an item has been opened, assembled, or used, contact us within 7 calendar days after delivery. Approval depends on the item's condition and whether it can be safely transported and resold. This shorter period does not apply to a verified defect or to rights that cannot be limited by law.

Return authorization required

Before shipping any return, email support@homefurnovo.com with:

• your order number;
• the item and quantity involved;
• the reason for the request; and
• clear photos or video when condition, damage, defect, packaging, or identity is relevant.

If approved, NOVAHOME will provide a Return Merchandise Authorization (RMA), return address, and instructions. Do not return an item to the address on the original shipping label. Unauthorized or collect-on-delivery returns may be refused.

Customer-remorse returns

For a return caused by preference, size, color, fit, duplicate order, ordering error, or another reason not caused by NOVAHOME or the product:

• the customer is responsible for actual return transportation costs;
• oversized furniture may require arranged freight pickup;
• the original outbound shipping cost, when separately charged or incurred because of refusal, may be nonrefundable; and
• a 10% restocking fee applies to the approved merchandise value.

If NOVAHOME arranges the carrier, the documented return freight and applicable restocking fee will be deducted from the refund. We will disclose the estimated deduction before arranging pickup.

NOVAHOME-error or product-problem returns

No restocking fee or return shipping charge applies when the return is required because NOVAHOME verifies that the item arrived damaged, is defective, is materially different from the item ordered, or cannot be completed because required parts are unavailable.

Depending on the problem and applicable law, NOVAHOME may provide replacement parts, replacement merchandise, repair support, a partial refund accepted by you, or a return for refund. For a verified missing-part claim, replacement parts are normally the first remedy when they can fully correct the issue within a reasonable time.

Non-returnable circumstances

A return may be denied when:

• it is requested outside the applicable period;
• the item was damaged after delivery through misuse, improper assembly, modification, inadequate care, or an accident;
• parts or packaging needed for safe return are missing;
• the item was returned without authorization or to the wrong address; or
• the item does not match the condition disclosed in the return request.

This section does not limit non-waivable consumer rights or a valid warranty claim.

Refused and failed freight deliveries

Do not refuse a normal, undamaged shipment as a substitute for obtaining return authorization. If a customer refuses an undamaged delivery, misses an appointment, cannot be reached, or fails to provide safe access, actual outbound freight, redelivery, storage, return freight, and the 10% restocking fee may be deducted from an approved refund to the extent permitted by law.

No customer-caused fee applies when refusal was reasonably necessary because the shipment was visibly and severely damaged or NOVAHOME instructed the customer to refuse it.

Return pickup and transit

The customer must make the authorized item available in the approved packaging and at the agreed pickup location and time. Keep the pickup receipt and tracking information. NOVAHOME is not responsible for a self-arranged return sent with an unapproved carrier or without adequate tracking.

Inspection and refund timing

After an authorized return is received, we will inspect it and notify you of the decision. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional posting time.

Any deduction not already approved will be explained before the refund adjustment is finalized. Original shipping, customer-responsible return freight, carrier accessorial charges, and restocking fees are not refundable except where the return resulted from a verified NOVAHOME error, damage, defect, incorrect item, or applicable law requires otherwise.

Exchanges

We do not process direct exchanges. To obtain a different item or configuration, complete an authorized return and place a new order. A replacement sent to correct a verified damage, defect, wrong-item, or missing-part claim is not treated as a customer exchange.

Chargebacks and legal rights

Contact support@homefurnovo.com first so we can investigate and attempt to resolve the issue. This request does not restrict any lawful payment-dispute, chargeback, warranty, or consumer-protection right.